Privacy Policy

1. Introduction

Paradox Water Delivery ("Company," "we," "us," or "our") operates the website paradoxh2o.com ("Website") and provides bulk water delivery services in the Texas Hill Country region. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website or use our services.

By using our Website or submitting information to us, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Website or services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you contact us or request our services. This includes information submitted through our Website contact form, such as: your name, email address, phone number, physical address or delivery location, and the content of your inquiry or service request message.

2.2 Information Collected Automatically

When you visit our Website, certain information may be collected automatically through standard web technologies. This may include: your IP address, browser type and version, device type, operating system, pages visited on our Website, time and date of your visit, time spent on pages, referring website addresses, and other standard web analytics data.

2.3 Cookies and Similar Technologies

Our Website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We may use essential cookies necessary for Website functionality and analytics cookies to understand how visitors use our Website. You can control cookie settings through your browser preferences. Disabling certain cookies may affect Website functionality.

2.4 Information We Do NOT Collect

At this time, we do not collect payment card information directly through our Website. If we add online payment processing in the future, this policy will be updated accordingly.

3. How We Use Your Information

We use the information we collect for the following purposes: to respond to your inquiries and service requests; to schedule and coordinate water deliveries; to communicate with you about your service or our Company; to improve our Website and services; to maintain records for business and legal purposes; to comply with applicable laws and regulations; and to protect the rights, property, and safety of our Company, customers, and others.

4. How We Share Your Information

We do not sell your personal information to third parties.

We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with third-party service providers who assist in operating our Website, conducting our business, or serving our customers (such as web hosting, analytics, or communication tools). These providers are contractually obligated to keep your information confidential and use it only for the purposes for which it was shared.

4.2 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

4.3 Business Transfers

If our Company is involved in a merger, acquisition, asset sale, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or use of your personal information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

7.1 Access and Correction

You may request access to the personal information we hold about you and request corrections to any inaccurate information. To make such a request, please contact us using the information provided in Section 12.

7.2 Deletion Requests

You may request that we delete your personal information, subject to certain exceptions required by law or legitimate business needs. We will respond to your request within a reasonable timeframe.

7.3 Marketing Communications

If we send you marketing or promotional communications, you may opt out at any time by following the unsubscribe instructions in the communication or by contacting us directly. Please note that even after opting out, we may still send you non-promotional communications related to your service inquiries or transactions.

7.4 Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling cookies may affect the functionality of our Website.

8. Texas Privacy Rights

Texas residents may have rights under the Texas Business and Commerce Code regarding security breach notifications. If we experience a data breach affecting your personal information, we will notify you as required by Texas law.

9. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit.

10. Children's Privacy

Our Website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly. If you believe we may have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our Website or services after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us at: